.info-card {
            background: #f8f9fa;
            padding: 15px;
            border-radius: 8px;
            border-left: 3px solid #0d6efd;
        }

        .timeline-steps {
            display: flex;
            flex-direction: column;
            padding-left: 20px;
            position: relative;
        }

        .timeline-steps::before {
            content: "";
            position: absolute;
            left: 10px;
            top: 0;
            bottom: 0;
            width: 2px;
            background: #dee2e6;
        }

        .timeline-step {
            position: relative;
            padding-bottom: 20px;
        }

        .timeline-content {
            padding-left: 30px;
        }

        .inner-circle {
            position: absolute;
            left: 0;
            top: 0;
            width: 20px;
            height: 20px;
            border-radius: 50%;
            background: #0d6efd;
            border: 4px solid white;
            z-index: 1;
        }

        .bg-pending {
            background-color: #ffc107;
        }

        .bg-processing {
            background-color: #0dcaf0;
        }

        .bg-resolved {
            background-color: #198754;
        }

        .bg-cancelled {
            background-color: #dc3545;
        }
        .response-card {
            border-left: 3px solid #198754;
            transition: all 0.3s ease;
        }

        .response-card:hover {
            box-shadow: 0 2px 8px rgba(0,0,0,0.1);
        }

        .response-content {
            white-space: pre-line;
        }

        /* Style pour les réponses internes */
        .response-card.bg-internal {
            border-left-color: #6c757d;
            background-color: #f8f9fa !important;
        }

        .timeline {
            position: relative;
            padding-left: 30px;
        }

        .timeline-steps {
            position: relative;
        }

        .timeline-step {
            margin-bottom: 20px;
            position: relative;
        }

        .timeline-content {
            padding-left: 20px;
        }

        .inner-circle {
            width: 12px;
            height: 12px;
            background-color: #cc6e25;
            border-radius: 50%;
            position: absolute;
            left: -6px;
            top: 5px;
        }

        .response-card {
            border: 1px solid #e5e7eb;
        }